Effective date: July 18, 2026
Plans change — we get it. Most CaboCity experiences can be cancelled up to 48 hours before the scheduled departure time for a 100% refund to your original payment method.
Cancellations are effective when you receive our written confirmation.
Approved refunds are issued immediately on our side and typically appear in 5–10 business days depending on your bank or card issuer.
Cancellations made less than 48 hours before departure, late arrivals and no-shows are non-refundable, as boats, guides and equipment are already reserved for you. If you are running late, contact us right away — when possible we will try to reschedule you.
If an experience is cancelled by the Operator due to weather, safety or operational reasons, you choose: free reschedule or a full refund.
Some premium yacht charters, private events or specially discounted rates may carry a different cancellation window, which is always disclosed on the product page before checkout and prevails over this general policy.
Questions? Contact us at help@cabocity.com or booking@cabocity.com, or by phone/WhatsApp at +52 624 192 9021.
Effective date: July 18, 2026
Plans change — we get it. Most CaboCity experiences can be cancelled up to 48 hours before the scheduled departure time for a 100% refund to your original payment method.
Cancellations are effective when you receive our written confirmation.
Approved refunds are issued immediately on our side and typically appear in 5–10 business days depending on your bank or card issuer.
Cancellations made less than 48 hours before departure, late arrivals and no-shows are non-refundable, as boats, guides and equipment are already reserved for you. If you are running late, contact us right away — when possible we will try to reschedule you.
If an experience is cancelled by the Operator due to weather, safety or operational reasons, you choose: free reschedule or a full refund.
Some premium yacht charters, private events or specially discounted rates may carry a different cancellation window, which is always disclosed on the product page before checkout and prevails over this general policy.
Questions? Contact us at help@cabocity.com or booking@cabocity.com, or by phone/WhatsApp at +52 624 192 9021.
Book the best tours and activities in Los Cabos, all in one place. Secure checkout, instant confirmation, and real support — before you even land.
Blvd. Marina, Centro,
Cabo San Lucas, B.C.S. México C.P. 23450
CaboCity is a U.S.-based travel and booking platform offering curated tours, activities, and private experiences in Los Cabos, Mexico. All reservations are processed securely online through PCI-compliant payment providers. CaboCity operates as a marketplace and booking facilitator and does not provide banking, card issuing, crypto, or other regulated financial services.
